Reporting a lost or stolen card

Reporting a lost or stolen card

Please call us immediately if your card is lost or stolen, we will cancel your card and replace your card upon request.

Centre Telephone Numbers
AFFINBANK Call Centre 03-5522 3000
(8.00 am to 9.00 pm. Monday to Friday)
AFFINBANK Authorisation Centre 03-2028 6300
(After 9.00 pm, Saturday, Sunday and Public Holidays)

If you are abroad and your card is lost or stolen, you may call us or report it to VISA or MasterCard Assistance Centres or their affiliates.

Visa Global Customer Assistance Services

Centre Telephone Numbers
VISA Emergency Assistance Centre toll-free number (Malaysia) 1 800 802 997
Alternatively you may place a collect call from anywhere in the world +1 303 967 1090

MasterCard Global Service™

Centre Telephone Numbers
MasterCard Emergency Service toll-free number (Malaysia) 1 800 804 594
For an emergency within the United States 1-800-627-8372
For an emergency outside the United States 1-636-722-7111

Please click the following for more information on:

For more information please contact our Call Centre at 03-5522 3000 from Monday to Friday (8:45 am - 9:00 pm) and 03-2028 6300 after office hours and public holiday.

Retail Internet Banking

Corporate Internet Banking

Contact Us

Call Centre
03-5522 3000

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