Contact Us

Contact Us

If you have any enquiries, comments, complaints or feedback, we would like to hear from you. Please complete our online feedback form. Alternatively, you may send us an email to yourvoice@affinbank.com.my. To expedite our response, we would appreciate it if you could furnish us with your full name, account number and/ or IC number and contact number in your email to us.

We will endeavour to respond to your queries within 2 working days and complaints within 7 working days.

 

General Inquiries/ Complaint/
Feedback
Telephone Operating Hours
Affin i-Will / Wasiat 03-2055 9581
(During Office Hours)
Monday to Thursday:
8:45 am - 5:45 pm

Friday:
8:45 am - 4:45 pm
Bancassurance 03-2055 9733/
03-2731 5384

& 03-2731 5338
(During Office Hours)
Monday to Thursday:
8:45 am - 5:45 pm

Friday:
8:45 am - 4:45 pm
Bankcard 03-5522 3000 Monday to Friday:
8:00 am - 9:00 pm
03-2028 6262 (After Office Hours including Public Holidays)
 
Credit Card/
Debit Card
AFFINBANK World MasterCard:
03-5517 9999
 
Other Credit Cards/
Debit Card:
03-5522 3000
Monday to Friday:
8:00 am - 9:00 pm
03-2028 6300 After Office Hours including Public Holidays
Call Centre 03-5522 3000 Monday to Friday:
8:00 am - 9:00 pm
Credit/Debit Card:
03-2028 6300


Bankcard:
03-2028 6262
After Office Hours, Weekends and Public Holidays:
Customer Careline 1 800 88 3883
(During Office Hours)
Monday to Thursday:
8:45 am - 5:45 pm

Friday:
8:45 am - 4:45 pm
General Line 03-2055 9000
(During Office Hours)
Trade Finance 03-2178 5000
(During Office Hours)
Unit Trust 03-2055 9931/ 9341/ 9936
& 03-2731 5314
(During Office Hours)

 

Tariff Charges insert_drive_file
Rates & Charges attach_money
Calculator phonelink_ring