Your Voice Counts – We Value Your Feedback

Dear Valued Customers

Affin Bank Berhad and Affin Islamic Bank Berhad (AFFIN Bank Group) is committed to provide the highest level of service. To help us achieve this, we will be embarking on a Customer Experience Survey commencing from end of February 2018 throughout the year.

The Survey will be carried-out by an independent market research company, i.e. Nielsen Company (Malaysia) Sdn Bhd on behalf of Affin Bank Group. Our aim is to identify any shortfalls between your expectations and our performance so that we can focus on the areas for improvement in our efforts to serve you better.

Based on our random selection, the Survey may be conducted over the telephone or face-to-face. The consent to conduct the survey will be obtained by our Consultants from customers upfront. Please be assured that your responses will be strictly kept confidential and will be used for the purpose of the Survey only. Should you require further clarification, please feel free to contact our Careline at 1 800 88 3883.

AFFIN Bank Group has put in place a personal data protection policy contained in its Privacy Notice which shall govern the use and protection of your personal data. Kindly refer to our Privacy Notice for further information which is available in the corporate website at and .

We hope to receive your support as your open and honest feedback will help us to continuously enhance your overall banking experiences with us.

Thanking you in advance for your continued support.



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03-5522 3000

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