Q1:
A1:
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What
is Banking Without Barriers?
Banking Without Barriers is the theme on which our
concept is based.
It refers to personalized banking for EVERYONE that
we are offering at our Customer Relationship Centres
(CRC). This can be seen from the counterless banking
hall that differentiates AFFINBANK from others in
the industry.
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Q2:
A2: |
What is so
unique about this concept?
The entire ambience, especially the unconventional
feel and look of the banking hall.
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Q3:
A3: |
Is
this a priority banking branch?
No, services are offered to ALL customers.
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Q4:
A4: |
Is this open
concept safe?
Yes. But you may choose to conduct your cash transaction
in the bulk cash room. On top of that, we have sufficient
security personnels.
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Q5:
A5: |
Can
I apply for a loan at the CRCs?
Yes. You can apply for housing loan, credit card
and OD as well as small business loans.
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Q6:
A6: |
Can I do my
trade financing at the CRC?
Yes. |
Q7:
A7: |
Will I be
charged for transactions conducted over the counter?
There will be a minimal sum charged for cash transactions
below RM3K conducted at the
counter which can be done through the machines.
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Q8:
A8: |
Why
do you picked timber finishes as the interior decor?
It adds to the warmth and friendliness that we wish
to portray.
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Q9:
A9: |
Why are the
tellers’ PCs sunken?
Emphasis has been given on the cleanliness and tidiness
of the work area. As such, we don’t want the
table to be occupied with too many types of equipment.
As you can see, the desks for our tellers are built
to meet this requirement.
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Q10:
A10: |
Is the internet
access area for the customers? Are there any passwords?
Yes. There are no passwords to log on to the net.
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Q11:
A11: |
I realize
that there are coffee machines too, will I be served
coffee?
You may help yourself to coffee.
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Q12:
A12: |
Will all branches
spot a uniform look?
Yes.
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Q13:
A13:
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What are the
services available through the e-banking facilities?
ATMs for cash withdrawal, fund transfer; Cash Deposit
Machines for cash deposit; Cheque Scanning Machine
for cheque deposits; Statement Printer for savings
or current account statement printing and Passbook
Update Machine for passbook updating.
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Q14:
A14: |
Is the e-banking
facilities available 24 hours a day?
Yes.
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Q15:
A15: |
Who do I call
if my card got stuck at the ATM at 10p.m.?
You may call the hotline number displayed on the
machines.
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Q16:
A16: |
Can I make
credit card payments using the Cash Deposit Machines?
Yes. |
Q17:
A17: |
Do
you have a 24-hour call centre?
Currently we operate from 9.30a.m. to 5.00p.m.
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