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At AFFINBANK, we are committed to providing our customers with
a better level of service. If we make a mistake or our service
doesn’t meet your expectation, we want to know.
To contact us:
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Talk to our staff at Branches |
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Call our Customer Careline
at 1800 88 3883 and 03-2731 5274 / 2055 9444 / 9439 |
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Office hours |
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8.45 am to 5.45 pm on
Monday to Thursday |
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8.45 am to 4.45 pm on Friday |
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Email your complaint to
complaint@affinbank.com.my
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Send a letter to: |
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Customer
Care and Quality
12th Floor, Menara Affin
80, Jalan Raja Chulan
50200 Kuala Lumpur
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Fax No. : 03-2026 1104 |
We’ll send you a letter to acknowledge
your complaint and do our best to resolve it. Our aim is to
resolve all customers’ complaint within 14 working days.
If you are not satisfied with the steps taken
by AFFINBANK to resolve your complaint, you may readdress the
issue with Financial Mediation Bureau at www.fmb.org.my
for a resolution services.
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