If you have any enquiries, comments, complaints or feedback, we would like to hear from you. Please complete our online feedback form. Alternatively, you may send us an email to yourvoice@affinbank.com.my. To expedite our response, we would appreciate it if you could furnish us your full name, account number and/ or IC number and contact number in your email to us.

We would acknowledge your feedback within 2 working days and hope to address your query within 7 working days.

General Inquiries/
Complaint/ Feedback
Telephone
Operating Hours
Bancassurance
03 - 2055 9931
(During office hours)
-
03 - 2055 9936
(After office hours
including public holidays)
Bankcard
03 - 5522 3000
(8:00 am - 9.00 pm, Mondays to Friday)

03 - 7803 2836
(After office hours including public holidays)

Credit/ Debit Card
03 - 5522 3000
(8:00 am - 9.00 pm, Mondays to Friday)
03 - 7947 5488/ 5481/ 5482/ 5483
(After office hours including public holidays)
Call Centre
03 - 5522 3000
Monday to Friday:
   8.00 am - 9.00 pm
Weekend and Public Holiday:
   Closed
Consumer Loan Supervision &
Asset Management Call Center
(Hire Purchase, Mortgage &
Personal & Term Loan)
03 - 5623 8000
Monday to Friday:
   8.45 am - 5.45 pm
Weekend and Public Holiday:
   Closed
Customer Careline

1 800 88 3883
(During office hours)

Monday to Thursday:
   8.45am - 5.45pm
Friday:
   8.45am - 4.45pm
General Line
03 - 2055 9000
(During office hours)
Trade Finance
03 - 2178 5000
(During office hours)
Unit Trust
03 - 2055 9733
(During office hours)


 

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