If you have any enquiries, comments, complaints or feedback, we would like to hear from you. Please complete ouronline feedback form. Alternatively, you may send us an email to yourvoice@affinbank.com.my. To expedite our response, we would appreciate it if you could furnish us your full name, account number and/ or IC number and contact number in your email to us.
We would acknowledge your feedback within 2 working days and hope to address your query within 7 working days.
General Inquiries/
Complaint/ Feedback
Telephone
Operating Hours
Bancassurance
03 - 2055 9931 (During office hours)
-
03 - 2055 9936 (After office hours
including public holidays)
Bankcard
03 - 5522 3000 (8:00 am - 9.00 pm, Mondays to Friday)
03 - 7803 2836 (After office hours including public holidays)
Credit/ Debit Card
03 - 5522 3000 (8:00 am - 9.00 pm, Mondays to Friday)
03 - 7947 5488/ 5481/ 5482/ 5483 (After office hours including public holidays)
Call Centre
03 - 5522 3000
Monday to Friday: 8.00 am - 9.00 pm Weekend and Public Holiday: Closed
Consumer Loan Supervision &
Asset Management Call Center (Hire Purchase, Mortgage &
Personal & Term Loan)
03 - 5623 8000
Monday to Friday: 8.45 am - 5.45 pm Weekend and Public Holiday: Closed
Customer Careline
1 800 88 3883 (During office hours)
Monday to Thursday: 8.45am - 5.45pm Friday: 8.45am - 4.45pm
