Contact Us

Contact Us

If you have any enquiries, comments, complaints or feedback, we would like to hear from you. Please complete our online feedback form. Alternatively, you may send us an email to yourvoice@affinbank.com.my. To expedite our response, we would appreciate it if you could furnish us with your full name, account number and / or IC number and contact number in your email to us.

We will endeavour to respond to your queries within 2 working days and complaints within 7 working days.

Contact Centre

Department Telephone Operating Hours
Contact Centre 03-8230 2222 Monday to Sunday:
8:00 am - 12:00 am
Credit/Debit Card:
03-2028 6300

Bankcard:
03-2028 6262
After Office Hours


Customer Careline

 
Department Telephone Operating Hours
Customer Careline 1 800 88 3883
(During Office Hours)
Monday to Thursday:
8:45 am - 5:45 pm

Friday:
8:45 am - 4:45 pm

General Line
 
Department Telephone Operating Hours
General Line 03-2055 9000
(During Office Hours)
Monday to Thursday:
8:45 am - 5:45 pm

Friday:
8:45 am - 4:45 pm
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